Placing an order:
***ALL ORDERS MUST BE MADE BY MIDNIGHT THE NIGHT BEFORE DELIVERY***
***SPECIAL ORDERS MUST BE ARRANGED IN ADVANCE***
If you are in need of an item that we are not currently stocking, we will research the availability of the product and do a special order if possible. Please give at least 48 hours to 72 hours minimum before expecting to receive the product. (Special orders may not be returned unless otherwise authorized.)
RETURNS: Please observe the following procedure for returns:
Deliveries are final upon signing the invoice. Any changes after that point must be made by credit request-taking items off of next days invoice is not acceptable.
Returns must be reported within 24 hours after delivery via phone/email.
An RMA (Return Merchandise Authorization) will directly be input into our system by office management to secure a pick up of product on the next scheduled delivery.
Customer must have original packing, lot number, and/or item ID number to receive credit when we pick up the product. The customer and delivery driver must sign the RMA indicating the product has been picked up/brought back by the driver.
If the request is validated a credit invoice will be taken on the next delivery.
We will promptly rectify any errors for which we are responsible within office hours.
We guarantee all merchandise is fresh when shipped.
Orders "specially" brought in may not be returned.